
Looking
Observing human experience
This skill focuses on immersing in people’s real-world context to uncover authentic insights. It allows us to listen, observe, and learn directly from users.

Understanding
Analyzing challenges and opportunities
This skill helps organize and make sense of information. It allows teams to identify patterns and define key opportunities that guide strategic decision-making.

Making
Envisioning futures possibilities
This is where action happens. The skill promotes creative thinking, rapid prototyping, and continuous refinement — turning ideas into strategic, testable solutions.